All Alluxe products are covered by a six-month warranty from the date of delivery. This warranty covers manufacturing defects in materials or workmanship under normal use.

What’s Covered?

• Loose or missing diamonds (under 0.10ct each) due to manufacturing defects
• Defects in craftsmanship or materials
• Issues with prongs or settings that affect the structural integrity of the piece

What’s Not Covered?

• Normal wear and tear, including scratches, fading, or metal tarnishing
• Loss of diamonds larger than 0.10ct (We strongly recommend insuring fine jewelry for added protection)
• Damage caused by impact, improper care, or exposure to harsh chemicals
• Alterations or repairs made by any jeweler other than Alluxe
• Lost or stolen items

How to File a Warranty Claim:

1. Email info@alluxeinc.com with your order number, a description of the issue, and clear photos or videos of the product.
2. If your claim is approved, we will provide a prepaid return label for inspection.
3. Once received, we will determine if the item qualifies for repair or replacement at no cost to you. If a replacement is unavailable, store credit or a refund may be issued.

For added peace of mind, we recommend annual jewelry inspections and insurance coverage for fine jewelry purchases.

For any additional questions, please contact us at info@alluxeinc.com.