Refund policy

Return & Exchange Policy

If you are not completely satisfied with your purchase, Alluxe will gladly accept returns and exchanges. Return requests must be submitted within 14 days of delivery. A $7 flat-rate return shipping fee will be deducted from the final refund amount. Once a prepaid return label is issued, the package must be tendered to the carrier within 5 days. To initiate a return, please email us at info@alluxeinc.com to request a prepaid return label. Unfortunately, we cannot accept returns after 14 days.

Return Eligibility:

• Products must be returned unworn and in brand-new condition to qualify for a full refund.
• If products are returned damaged or not in their original condition, a 20% restocking fee will apply.

Refund Processing:

• Please allow 5-7 business days for us to process your return or exchange after we receive it.
• Refunds are posted to bank accounts 2-3 days after processing.

Exchanges

If you’d like to exchange your item for a different style or size, we’re happy to assist! Exchanges are available within 14 days of delivery and follow the same eligibility requirements as returns.

How to Exchange:

1. Email us at info@alluxeinc.com with your order number and the item you'd like to exchange.
2. We will provide a prepaid return label for your original item.
3. Once we receive and inspect your return, we will ship out your requested exchange.

Note: If the new item costs more than the original, we will send an invoice for the price difference. If it costs less, the difference will be refunded to your original payment method.

Final Sale Items

Certain items marked as final sale, as well as custom orders—including custom sizing, special-order metals, gemstones, or other modifications—are final sale and cannot be returned or exchanged.

For any additional questions, feel free to contact us at info@alluxeinc.com.